This Refund and Cancellation Policy applies to all purchases made through Ticker8, including one-day access, monthly subscriptions, annual subscriptions and any future paid services.
By purchasing a Ticker8 service, the subscriber confirms that this policy has been read and accepted.
1. No change-of-mind refunds
Except where required by applicable law, all Ticker8 purchases are final and non-refundable.
Refunds will not be provided because a subscriber:
- Changes their mind after purchasing
- Decides that the service is no longer required
- Does not access or use the purchased service
- Forgets to cancel a subscription before renewal
- Purchases the wrong access period
- Disagrees with a forecast or classification
- Is dissatisfied with market performance
- Does not achieve an expected trading result
- Experiences trading or investment losses
- Misses a forecast because of personal circumstances
- Has internet, email, browser, device or account-access problems not caused by Ticker8
- Finds a similar service elsewhere
- Purchases during a promotion or at a discounted price
Ticker8 provides market analysis and forecasting information, not guaranteed outcomes. A sector classified as Strong, OK or Weak may perform differently from the forecast because financial markets can change rapidly and unpredictably.
An incorrect forecast, by itself, does not entitle a subscriber to a refund.
2. One-day access
One-day access is a single purchase and does not renew automatically.
The payment is non-refundable once the purchase has been completed, except where a refund or other remedy is required by applicable law.
Subscribers are responsible for checking:
- The trading session covered by the forecast
- The forecast publication schedule
- The access period
- The price
- The selected service
before completing payment.
3. Monthly subscriptions
Monthly subscriptions renew automatically at the price displayed during checkout unless cancelled before the next renewal date.
A subscriber may cancel at any time. Cancellation prevents future renewals but does not refund the current billing period.
After cancellation, access will ordinarily continue until the end of the period already paid for.
No full or partial refund will be provided for:
- The remaining days in a monthly billing period
- Failure to use the service
- Late cancellation
- Accidental renewal
- A change in the subscriber’s trading activities or circumstances
Subscribers are responsible for cancelling before the displayed renewal date.
4. Annual subscriptions
Annual subscriptions renew automatically each year unless cancelled before the next renewal date.
Cancellation prevents the next annual charge but does not normally end access immediately. Access will ordinarily continue until the end of the annual period already paid for.
Annual subscription payments are non-refundable and will not be refunded or prorated because a subscriber:
- Cancels partway through the subscription year
- Stops using the service
- Changes trading strategies
- No longer trades U.S. markets
- Is dissatisfied with one or more forecasts
- Forgets to cancel before renewal
The discounted annual price is provided in exchange for purchasing access for the full annual period.
5. Subscription cancellation
Subscriptions must be cancelled through:
- The subscriber account dashboard; or
- A written request sent via this page
A cancellation request sent by email should include:
- The subscriber’s full name
- The email address associated with the account
- The subscription type
- Sufficient information to locate the subscription
Cancellation is only effective once processed or confirmed.
To avoid another charge, subscribers should not wait until the final hours before renewal to submit a cancellation request.
6. Forecast publication and access
Ticker8 aims to publish each Next Trading Day Sector Strength Forecast before the U.S. market session it covers.
Publication times may occasionally be affected by circumstances such as:
- Market-data interruptions
- Website or hosting problems
- Payment-system problems
- Internet or telecommunications outages
- Software failures
- Unexpected market closures
- Public holidays
- Events outside reasonable control
A brief delay does not automatically entitle a subscriber to a refund.
When a material problem caused by Ticker8 prevents delivery or access, Ticker8 may, depending on the circumstances:
- Restore access
- Extend the subscriber’s access period
- Republish the affected information
- Provide account credit
- Provide another remedy required by applicable law
Any discretionary credit or extension does not create an obligation to provide the same remedy in future cases.
7. Market forecasts are not guarantees
Ticker8 forecasts represent an assessment based on information available when the forecast is prepared.
Forecasts may be affected by events occurring after publication, including:
- Economic announcements
- Interest-rate decisions
- Earnings reports
- Company announcements
- Political or geopolitical events
- Commodity-price movements
- Unexpected market news
- Changes in market sentiment
- Pre-market and after-hours activity
Ticker8 does not guarantee:
- Forecast accuracy
- Particular sector performance
- Profitable trades
- Protection against losses
- That every ticker within a Strong sector will rise
- That every ticker within a Weak sector will fall
- Continuous or uninterrupted availability
A subscriber’s disagreement with a forecast or dissatisfaction with its outcome is not grounds for a refund.
8. Account and device responsibilities
Subscribers are responsible for:
- Providing an accurate email address
- Maintaining secure login credentials
- Checking spam and junk-email folders
- Using a supported browser and device
- Maintaining a suitable internet connection
- Accessing forecasts within the relevant period
- Keeping payment information current
- Protecting account access from unauthorised use
Refunds are not provided for access problems resulting from incorrect information, lost passwords, subscriber equipment, internet connections or third-party email filtering.
Ticker8 should be contacted promptly when an access problem occurs so that reasonable assistance can be provided.
9. Duplicate or incorrect charges
Subscribers who believe that they have been charged more than once for the same purchase should contact via this page.
The request should include:
- The subscriber’s name
- Account email address
- Transaction date
- Amount charged
- Payment receipt or transaction reference
- A description of the suspected billing error
Verified duplicate or incorrect charges will be corrected as appropriate.
10. Australian Consumer Law and other legal rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Where a Ticker8 service has a major problem, is materially different from its description, is not supplied as agreed or otherwise fails to meet a non-excludable legal guarantee, the subscriber may be entitled to a remedy required by law.
The remedy available will depend on the nature and seriousness of the problem and the requirements of the applicable law.
Online businesses have the same fundamental consumer-law responsibilities as physical businesses, and statutory rights cannot be removed merely by publishing a refund policy.
11. How to report a service problem
To report a billing, access or service-delivery problem, contact:
Email: Click here
Please provide:
- Full name
- Account email address
- Service purchased
- Purchase date
- Description of the problem
- Relevant screenshots or supporting information
- The remedy being requested
Each request will be assessed according to this policy and applicable law.
A subscriber may be asked to provide reasonable information needed to investigate the request. An explanation is not required merely because the subscriber is exercising a legal right.
12. Policy changes
Ticker8 may update this Refund and Cancellation Policy from time to time.
The policy applying to a purchase will generally be the version displayed when that purchase or renewal was completed, subject to applicable law.
The current effective date will be displayed at the top of this page.
13. Contact
Questions about refunds, billing or subscription cancellation can be submitted through the Ticker8 contact page or sent to:
Ticker8 Support
Email: Click here