Privacy Policy - Ticker8

1. About this Privacy Policy

Ticker8 respects the privacy of visitors, subscribers and other people who interact with our services.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when people:

Visit the Ticker8 website
Create or manage a Ticker8 account
Purchase a service or subscription
Receive forecasts, alerts or emails
Create ticker watchlists or alert preferences
Contact support
Participate in surveys or provide feedback
Use any other free or paid Ticker8 service

This policy applies to the Ticker8 website, subscriber dashboard, emails, alerts, contact forms and related services.

By using Ticker8, users acknowledge the information-handling practices described in this policy.

2. Our privacy commitments

Ticker8 aims to:

Collect only information reasonably required to provide and improve our services
Explain clearly how personal information is handled
Use personal information only for legitimate and disclosed purposes
Protect information with reasonable administrative and technical safeguards
Provide reasonable access to and correction of personal information
Respect marketing and communication preferences
Investigate privacy concerns fairly
Delete or de-identify information when it is no longer reasonably required, subject to legal and operational requirements

We do not sell or rent personal information to data brokers or unrelated third parties.

Unless a future service expressly states otherwise, Ticker8 does not require or collect:

Brokerage account passwords
Brokerage login credentials
Trading-platform passwords
Authority to place trades
Complete investment portfolios
Bank-account login credentials
Tax file numbers

3. Meaning of personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Information may become personal information when it is combined with other available information, even where it does not identify a person by itself.

4. Personal information we may collect

The information collected depends on how a person uses Ticker8.

4.1 Account and contact information

We may collect:

Full name
Username
Email address
Telephone number, if provided
Country or region
Time zone
Account password in encrypted or hashed form
Account creation and verification information
Communication preferences
Subscription status

Passwords should not be visible to Ticker8 in plain text.

4.2 Subscription and transaction information

When a purchase is made, we may collect or receive:

Service or plan purchased
Purchase date
Subscription start and expiry dates
Renewal date
Transaction amount and currency
Payment status
Billing name and address
Transaction or receipt number
Discount or promotional code
Refund, cancellation or payment-dispute information
Limited payment-method details supplied by the payment processor, such as the card type and final digits

Where payment processing is handled externally, complete payment-card numbers and card security codes are collected and handled by the payment processor rather than stored directly by Ticker8.

This wording should remain only if it accurately describes the final payment configuration.

4.3 Forecast and alert preferences

When subscribers use Ticker8 services, we may collect:

Selected ticker symbols
Watchlists
Alert preferences
Preferred alert methods
Sector-display preferences
Notification settings
Time-zone settings
Saved dashboard preferences
Forecast and alert access history

Ticker selections and alert preferences are used to provide requested services. They are not authority for Ticker8 to trade or manage an account.

4.4 Website and technical information

When the website is accessed, our systems and service providers may automatically collect:

Internet Protocol address
Browser type and version
Device type
Operating system
Approximate location derived from an IP address
Language and time-zone settings
Website pages visited
Links and buttons selected
Referral website or campaign
Login dates and times
Session duration
Cookie or similar technology identifiers
Error records
Security and authentication logs
Information about suspected automated or abusive activity

This information may be used to operate the website, maintain security, investigate errors and understand how the services are used.

4.5 Communications and support information

When Ticker8 is contacted, we may collect:

Name and contact details
Account email address
Subject and contents of the communication
Support requests
Billing questions
Complaints
Feedback and suggestions
Screenshots or files submitted
Records of our response
Information reasonably required to investigate the matter

Users should avoid submitting personal information that is not relevant to the request.

4.6 Marketing information

Where a person elects to receive marketing communications, we may collect:

Email address
Marketing consent
Date and method of consent
Newsletter preferences
Email delivery and interaction information
Unsubscribe requests

Service announcements, account notices, security messages, payment confirmations and requested alerts are not necessarily marketing communications.

4.7 Survey and feedback information

We may collect responses to:

Subscriber surveys
Service-improvement questionnaires
Cancellation feedback
Beta testing
Product-interest forms
Voluntary reviews or testimonials

Participation is voluntary unless information is reasonably required to investigate a specific account or service problem.

A customer’s identity will not be publicly attached to a testimonial without permission.

5. Sensitive information

Ticker8 does not ordinarily require sensitive information such as information about health, race, religion, political opinions, sexual orientation, biometric data or criminal history.

Users should not submit sensitive information through watchlists, support forms or feedback unless it is genuinely necessary.

Where sensitive information is received unexpectedly and is not reasonably required, it may be deleted or de-identified where lawful and practicable.

6. How personal information is collected

We may collect personal information:

Directly from users

This includes information provided when a person:

Creates an account
Purchases or renews a subscription
Configures a watchlist
Requests an alert
Completes a form
Contacts support
Subscribes to an email list
Responds to a survey
Requests cancellation
Submits feedback

Automatically

Information may be collected automatically through:

Website server logs
Cookies
Authentication systems
Security tools
Analytics technologies
Email-delivery systems
Fraud and abuse-detection systems

From service providers

We may receive information from:

Payment processors
Website-hosting providers
Account-authentication services
Email and alert providers
Analytics providers
Security and content-delivery providers
Customer-support systems

From publicly available or authorised sources

We may collect information from public or authorised sources when reasonably necessary to:

Prevent fraud
Investigate misuse
Protect Ticker8’s rights
Confirm business contact information
Comply with legal requirements

7. Why personal information is collected and used

We may collect, hold and use personal information to:

Create and administer accounts
Authenticate users
Process purchases and renewals
Provide forecasts and paid content
Deliver requested alerts
Save subscriber preferences and watchlists
Manage subscriptions and cancellations
Provide support
Respond to questions and complaints
Send transactional, security and service messages
Detect account sharing, scraping, fraud or unauthorised access
Maintain website and account security
Diagnose technical problems
Improve website usability
Develop new services
Conduct aggregated service analysis
Maintain accounting and transaction records
Enforce the Terms of Use
Protect legal rights
Meet legal, regulatory and tax obligations
Send marketing messages where permitted
Carry out other purposes disclosed at the time of collection

We will not ordinarily use personal information for an unrelated purpose unless:

Consent has been provided
The use would reasonably be expected
The information has been de-identified
The use is required or authorised by law
Another lawful basis applies

8. Information required to provide services

Some information is necessary to create an account, process payment or provide a requested alert.

Where required information is not supplied, Ticker8 may be unable to:

Create or verify an account
Process a payment
Provide subscriber-only content
Deliver alerts
Restore account access
Investigate a billing or security problem
Respond fully to a request

Visitors may browse public website pages without creating a paid account, although technical website information may still be collected.

9. Cookies and similar technologies

Ticker8 may use cookies, local storage, tracking pixels and similar technologies.

A cookie is a small data file stored on a browser or device.

Essential cookies

Essential cookies may be used to:

Maintain login sessions
Authenticate accounts
Remember security settings
Operate checkout functions
Prevent fraud
Maintain website functionality

Blocking essential cookies may prevent parts of the website from operating properly.

Preference cookies

Preference cookies may remember:

Time zone
Display settings
Language
Dashboard preferences
Cookie choices

Analytics cookies

Analytics technologies may help us understand:

Which pages are visited
How visitors reach the website
Which features are used
Whether pages contain errors
General website performance

Analytics data should be configured to minimise unnecessary collection wherever reasonably practicable.

Marketing cookies and pixels

If used, marketing technologies may measure advertising performance or help display relevant advertising.

The Privacy Policy and cookie notice must identify any third-party tracking pixels and the types of information they collect. The OAIC specifically recommends clear disclosure of tracking technologies and regular reviews of the pixels installed on a website.

Where legally required, consent will be requested before non-essential tracking technologies are activated.

Managing cookies

Users may be able to manage cookies through:

The Ticker8 cookie-preference tool
Browser settings
Device settings
The relevant analytics or advertising provider’s controls

Disabling cookies may affect account login, preferences, checkout or other website functions.

10. Analytics

Ticker8 may use analytic tools to understand general website activity and improve the services.

Depending on its configuration, the analytics provider may collect information such as:

IP address
Browser and device information
Approximate location
Pages visited
Referral source
Session duration
Interactions with website elements

Before publishing this section, confirm:

Which analytics platform is installed
Whether advertising features are enabled
Whether IP-address masking is available and enabled
How long analytics data is retained
The countries in which the provider processes information

Delete this section if no analytics platform is used.

11. Direct marketing

Ticker8 may send marketing emails only where permitted, such as where:

Express consent has been provided
There is another lawful basis to send the communication
The communication is otherwise permitted by applicable law

Marketing communications will identify the sender and contain a working unsubscribe method.

Users can withdraw marketing consent by:

Selecting the unsubscribe link
Updating account preferences
Contacting via this page

Unsubscribing from marketing will not necessarily stop:

Account-security notices
Payment receipts
Subscription notices
Changes to legal terms
Requested trading alerts
Essential service communications

Australian commercial electronic messages generally require consent, sender identification and a functional unsubscribe facility. Express consent through a clear, separate choice is considered best practice.

12. When personal information may be disclosed

We may disclose personal information to service providers that help operate Ticker8, including:

Website-hosting providers
Cloud infrastructure providers
Content-delivery and security providers
Domain and email providers
Payment processors
Subscription-management providers
Account-authentication providers
Email and notification providers
Customer-support providers
Analytics providers
Website developers and technical contractors
Accountants, lawyers, insurers and professional advisers

These recipients should receive only the information reasonably required for their role.

We may also disclose personal information:

With the user’s direction or consent
To prevent suspected fraud or unlawful activity
To investigate misuse or security incidents
To enforce legal agreements
To protect the safety, rights or property of Ticker8 or others
In connection with a genuine business sale, restructure or transfer
When required or authorised by law, court order or lawful regulatory request

Ticker8 does not disclose subscriber watchlists to other subscribers.

13. Service providers

Ticker8 may rely on independent service providers to operate parts of the website.

Each provider may handle information under its own privacy policy and service terms.

Ticker8 should review provider privacy and security practices before sharing personal information.

14. Overseas storage and disclosure

Some service providers may store or process information outside Australia.

Do not guess these countries. Check the hosting, payment, email, analytics, security and support providers and list the countries where overseas disclosure is likely, where practicable.

Where applicable, reasonable steps will be taken to use reputable providers and protect personal information disclosed overseas.

Australian Privacy Principle 8 can require covered organisations to take reasonable steps concerning overseas recipients, and privacy policies should identify likely overseas disclosure and, where practicable, the relevant countries.

15. Storage and security

Personal information may be stored through:

Secure website databases
Hosting infrastructure
Payment-processor systems
Email systems
Customer-support systems
Encrypted or access-controlled business records
Backups maintained for recovery and security purposes

Reasonable safeguards may include:

Encrypted connections
Hashed passwords
Multi-factor authentication for administrative accounts
Role-based access
Restricted administrative permissions
Software updates
Malware and firewall protection
Security logging
Regular backups
Service-provider reviews
Staff and contractor confidentiality requirements

No internet transmission, website or storage system can be guaranteed completely secure.

Users are responsible for:

Choosing a strong password
Keeping login details confidential
Avoiding password reuse
Signing out of shared devices
Reporting suspected unauthorised access promptly

16. Data retention

Personal information will generally be retained only for as long as reasonably necessary for:

Providing the services
Maintaining accounts
Resolving disputes
Investigating security incidents
Enforcing agreements
Maintaining appropriate business and transaction records
Meeting legal, accounting and tax obligations

Retention periods may vary according to the type of information.

When information is no longer reasonably required, it may be:

Deleted
Securely destroyed
De-identified
Retained in a restricted backup until the backup is replaced through the ordinary backup cycle

Closing an account may not immediately remove every record where retention is reasonably required by law, security, accounting or dispute-resolution needs.

17. De-identified and aggregated information

Ticker8 may create aggregated or de-identified information about website or service use.

For example, we may calculate:

The number of active subscribers
The most commonly selected ticker symbols
General feature-use statistics
Website performance trends
Alert-delivery statistics

We may use and disclose properly de-identified information for analysis, security, service improvement and business planning.

Reasonable steps will be taken not to publicly present aggregated information in a way that identifies an individual subscriber.

18. Accessing personal information

Users may request access to personal information held by Ticker8 by contacting via this page.

The request should include sufficient information to:

Identify the account
Confirm the requester’s identity
Explain which information is requested

Identity verification may be required before information is released.

Access may be refused or limited where permitted or required by law, including where providing access would unreasonably affect another person’s privacy or create a serious security risk.

Where access is refused, an explanation will be provided where legally required.

19. Correcting personal information

Users may request correction of personal information that is:

Incorrect
Incomplete
Outdated
Irrelevant
Misleading

Some details may be updated directly through the subscriber dashboard.

Other correction requests can be sent via this page.

Reasonable steps will be taken to correct qualifying information or explain why a requested correction has not been made.

20. Account closure and deletion requests

Users may request account closure by:

Using the subscriber dashboard; or
Contacting via this page

A request may also be made to delete personal information.

Deletion requests will be considered subject to:

Legal record-retention requirements
Active payment or subscription disputes
Fraud or security investigations
Enforcement of legal rights
Technical backup cycles
Other lawful reasons for retaining the information

Account closure and subscription cancellation are separate actions. Closing an account should not be relied upon as a substitute for cancelling an automatically renewing subscription unless the website expressly confirms that renewal has also been cancelled.

21. Other privacy rights

Depending on a person’s location and applicable law, additional rights may include the right to:

Withdraw consent
Object to certain processing
Request restricted processing
Request deletion
Receive certain information in a portable form
Complain to a privacy regulator

Requests can be submitted via this page.

Identity and location information may be required to determine which rights apply.

22. Automated decision-making

Ticker8 uses automated systems to analyse market information and produce market classifications or alerts.

These systems analyse market and security data, not a subscriber’s personal financial circumstances.

At present, Ticker8 does not use personal information to make solely automated decisions that produce legal or similarly significant effects on subscribers.

Security systems may automatically flag unusual login activity, suspected scraping or payment problems for investigation. Where reasonably practicable, material account restrictions will be reviewed before permanent action is taken.

This section must be updated if Ticker8 later uses personal information for automated eligibility, pricing, profiling or other significant decisions.

23. Data breaches

A data breach may occur where personal information is lost, accessed without authorisation or disclosed without authorisation.

Where a suspected breach occurs, Ticker8 will take reasonable steps to:

Contain the incident
Investigate what occurred
Reduce potential harm
Restore account or system security
Assess legal notification requirements
Notify affected people and regulators where required
Review safeguards to reduce recurrence

Under Australia’s Notifiable Data Breaches scheme, organisations covered by the Privacy Act must notify affected individuals and the OAIC where an eligible breach is likely to cause serious harm.

Suspected security incidents can be reported via this page.

24. Children’s privacy

Ticker8 paid services are intended for people aged 18 years or older.

We do not knowingly seek to collect personal information from children for paid subscriptions.

Where information from a child is discovered and is not lawfully required, reasonable steps may be taken to delete it.

25. Third-party websites

Ticker8 may contain links to:

Financial websites
Market-data providers
Company investor-relations pages
Payment services
Social-media platforms
Other third-party services

Ticker8 does not control the privacy practices, content or security of independent third parties.

Users should review the privacy policy of each third-party website before supplying personal information.

26. Social media

When users interact with Ticker8 through social-media platforms, the platform may collect and handle information under its own privacy policy.

Information posted publicly on social media may be visible to other users.

Account, billing or identity information should not be posted publicly.

27. Privacy complaints

A privacy concern or complaint can be submitted to:

Privacy Officer
Ticker8
Email: Click here

The complaint should include:

Name and contact details
Account email address, if applicable
A clear description of the concern
Relevant dates
Supporting information
The requested outcome

Ticker8 will:

Acknowledge the complaint within a reasonable period.
Investigate the circumstances.
Request further information where reasonably necessary.
Provide a response within a reasonable period.
Explain available escalation options where appropriate.

Where the Australian Privacy Act applies and the complaint remains unresolved, the complainant may be entitled to contact the Office of the Australian Information Commissioner.

28. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect:

New Ticker8 services
Changes to the information collected
New website plugins or providers
Changes to payment or marketing systems
Security improvements
Legal or regulatory changes

The current version and effective date will be displayed on this page.

Material changes may also be communicated through:

Email
The subscriber dashboard
A prominent website notice

Historical versions may be retained where reasonably practicable.

29. Contact details

Questions, access requests, correction requests and privacy complaints can be sent via this page.